Delivery information

Jacques Amand International have had the pleasure of providing our customers around the world with flower bulbs for decades. For shipping outside of the UK charges can vary depending on the items in the order and the delivery location. If you are unsure about the international delivery charges detailed below, please contact us and we would be more than happy to help.

Delivery Charges

If you are intending to be away, please tell us so we can arrange convenient delivery dates.

UK Mainland: Delivery for each planting season carries a charge at the current rate of £5.90.

Scottish Highlands and non mainland UK: Delivery for each planting season carries a charge at the current rate of £20.00.

Within the EU: Orders shipped within the EU are subject to a delivery charge of £60.00, this includes the cost of the required Phytosanitary Certificates (please read Export Information below).

Orders that include plants covered under CITES are subject to an additional charge of £75.00 plus £1.50 per genera. If your order includes these items a member of the team will be in contact to discuss and take payment for the certificate and permit applications.

Rest of the world: If you wish to place an order, please contact us by phone or email and we would be happy to discuss the requirements and charges with you. We have a wealth of experience in shipping orders around the world and obtaining the required certificates and permits (please read Export Information below). 

For deliveries to the rest of the world the Phytosanitary Certificate charge is £75.00.

Orders containing plants listed under CITES are subject to an additional charge of £75.00 plus £1.50 per genera. 

Dispatch

We endeavour to ship customer orders as soon as we have the stock and, on occasion, may ship your order in more than one part with items to follow. We deliver using a range of partners, Royal Mail, DHL, TNT or other, based on the value and volume of your order.

Seasonal Ordering: We have two very distinct seasons for planting/shipping.

Autumn: Shipping August to early December depending on bulb type and planting time.
Spring/Summer: Shipping late February to late April.

Update Autumn 2021 – like many small businesses we are experiencing delays from our suppliers that unfortunately means orders are taking longer that we would expect. Thank you for your patience.

Export Information

When we send customer orders outside of the UK there are conditions set by the UK’s plant health authorities we must adhere to. These include obtaining phytosanitary certificates and, where applicable, CITIES permits. 

Phytosanitary Certificate (Health Certificate)

Phytosanitary Certificates are required for any shipment of plants from one international country to another. A phytosanitary certificate provides importing countries with an assurance that consignments meet the required plant health standard. A phytosanitary certificate is required for all international orders, but not all require a CITIES certificate.  

Example: An export phytosanitary Certificate is required for all 10 items in a customer order, only 3 items of the order require a CITES certificate.

CITES

What does it mean? CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) is an international agreement between governments to protect endangered species. 

The permit is required when plants included on the CITIES list cross any international border. A separate permit is required for each of the listed genera (even artificial hybrids) that we send to customers anywhere outside the UK.

Plants affected by CITES

CITES applies to man-made, artificial hybrids and garden cultivars which have never been wild plants.

We mark each CITES genus and each species to advise you. From our range the following are some of those affected: Cyclamen, Galanthus, Sternbergia, all Orchids (e.g.. Bletilla, Calanthe, Calopogon, Cypripedium, Dactylorhiza, Epipactis, HabenariaPleione, Pogonia, Ponerorchis).

Within the UK: you do NOT need a CITES permit to buy our CITES listed plants.

All other countries (now including the EU): you DO need a CITES permit to buy our CITES plants. CITES certificates are needed when any CITES listed plant crosses any international border. 

Certificate Charges

We can obtain export certificates and permits and the relevant charges will be added to the customer order. Fees are payable on application/placement of order.

Phytosanitary Certificate

The UK: Not applicable

Within the EU: £60.00 (includes delivery charges)

Rest of the world:  Prices start from £75.00 and vary depending on the number of bulbs ordered.

CITES

Outside the UK: £75.00 per 1st genus plus an additional £1.50 per species or Hybrid

Please note:

  • We do not post outside the UK without certificates or permits, so please do not ask.
  • If you wish us to get certificates for the plants we can, however we only obtain permits for our own stocks/plants.
  • It is not a permit that you can buy to cover plants from other sources.
  • Fees are payable on application/placement of order.
  • Permits cannot be amended after issue, they are specific, eg: each plant must be named and with exact quantity, Some items may need extensive cleaning/preparation and, if this is the case, the cost is indicated on the item.
  • Charges for certificates and permit applications are NOT refundable. We have decades of experience of exporting bulbs and have not had an application refused. However, this is beyond our control and the customer acknowledges that they accept this risk when we make the application for the order.